Friday, August 11, 2017

Your StatusHub is now viewable inside your ZenDesk Support.

As a customer of StatusHub, you are aware that you can quickly and easily communicate with your customers when an incident occurs. Your dedicated StatusHub, helps you to communicate both planned and unplanned events. Those who are subscribed to your StatusHub can receive email or SMS updates anytime you update your hub.

However,  when the average person receives over 120 emails a day, it is possible that these updates could be lost to an overflowing inbox, which is why at StatusHub we have introduced in what we aim to be the first of many ways of displaying your StatusHub in a number of external sources.

With our partnership with Zendesk, you can now display a number of events from your StatusHub directly inside the main ZenDesk Support interface.

Available directly from Zendesk's App Marketplace your support agents can quickly and easily see what is happening with any service at any time, without having to leave the Zendesk environment to dig through previous emails or SMS messages.

With the app, your support team will be able to view any issue that has happened in the last 90 days along with any maintenance planned for 90 days into the future.

We look forward to seeing how you use this new feature and as always we welcome any feedback you may have.

For more information about our app, check out the Zendesk marketplace. 

To integrate your StatusHub with your Zendesk, take a look at the Zendesk article on our Knowledge Base.