Thursday, October 6, 2016

Offer a shadow I.T. amnesty using statushub

Shadow I.T. has not gone away. CIO's globally are still struggling with it. And it's never going to go away. While companies are trying to innovate as hard as possible to generate sales, the pace of the CTO, R&D and the CIO for some inside businesses isn't moving fast enough. The problem with shadow I.T. is enforced visibility. And a single pane of glass operations dashboard is the way to achieve it.

Shadow I.T. (S.h.I.T.) happens. And trying to create rules to make it go away doesn't work. It happens because businesses are looking to do better, and the constraints in the business are causing employees to find better ways to achieve things outside traditional I.T. rulesets, and frankly it's the fault of CIO's who are still not seeing the big picture, and more importantly their evolved role in revenue achievement.

And part of the reason it's able to exist is a multitude of monitoring tools on multiple screens means it's easy to miss. I.T. staff are always the last to know about them, and the way they find out is often when it's too late and something serious happens. The actions at that point are more about who did what and when instead of looking at why and taking a step back to ask questions of the business itself why this was necessary. But, the damage is already done at that point. And often, it is customers who bear the brunt of the damage.

By consolidating a view of your services and infrastructure into a single dashboard using a status page service, you have a single panel view of your ecosystem. This along with declaring a shadow I.T. amnesty will allow you to regain control, and re-establish trust internally to the benefit of your customers. Once everything is identified, the business instead of behaving like a child has taken candy from the sideboard should rationally look at why systems were adopted and taken in, and a review of the current set-up versus the I.T. requirement plans needs to be done.

These exercises should never be viewed as a blame game, as it's extremely counter-productive, kills morale and can send a team of people who just want to do good by the business scurrying into retreat away from engagement about how the business not only moves forward but how it has been going about its operations.

By introducing a status page service that ties to your monitoring tools, you create a full single view for the business, and allows you to group systems based on dependencies together while establishing a clearer oversight of business systems with regular meetings of all stakeholders to address requirements, and to see why I.T. provision is or is not addressing business needs.

Businesses have never before been under the levels of pressure they are now to not only get closer to their customers but to understand their challenges and needs by delivering solutions that make sense to them. And this includes a business' internal customers, its staff. If you're serving your customers well, they shouldn't feel compelled to look elsewhere, even your internal ones.