Monday, April 10, 2017

What is a StatusHub

Simply put it is the best way of letting people know when something works, is broken, getting fixed or updated.


Shit happens. Everybody knows it, but nobody likes to be kept in the dark when it does. Running websites software tools and mobile applications is tough. If you have ever been involved with a web project, you know it takes a lot of time, talent and resources just to get them finished, let alone keeping them live. All this before the inevitable bugs rise to the top, just like proverbial cream.

Much like the straw that broke the camels back. These bugs can cause problems for you. Not before long customers get annoyed and start looking at switching to your competitors. Before you have the chance to say sorry, the company's bottom line has taken a beaten only the likes one of Rocky's opponents have seen. Now your palms are sweaty, and knees are weak as you sit in the hot seat trying to figure out what happened.

Cows moo, sites crash, ducks quack and Things break. Everyone knows and understands that. However, what really winds them up is not know what happened, why it happened and what you are doing to fix it. This lack of communication makes the feel like you don't want them to know or even care if they know.

With a StatusHub, you have an always up crisis communications tool so if every piece of tech you own breaks, you will have access to a flexible tool to let both your employees and customers know what is happening. This method of open communication creates a beneficial environment for everyone involved.

With the added benefit of your hub sending emails, SMS and updates via webhooks your customers always have some assurance that you are working on fixing the issue.  This, in turn, makes them feel more valued and respected because you are keeping them in the loop. Your employees also benefit because instead of pouring through endless emails and calls, time has now been freed up so they can actually fix the problem at hand. 

With a StatusHub in place, it prevents a technology problem from becoming a people problem. But simply having a StatusHub is not enough. You must ensure it is well-run this involves three essential elements: your Hub, your control panel, and your subscribers

StatusHub

Your StatusHub is where you show people the status of your site and services. As we host your hub outside of your environment,  if your whole site and services were to fail, your hub will be up and running. This is where you will direct people so they can see the status or your service. The hub will also inform them about any current incidents and scheduled maintenance.

If this hub should only be seen internally, then we can offer you a number of options to make your page private allowing only those you want to see the hub and any updates posted to it.

Control Panel

To update and configure your hub, you and your authorised team members have access to the managed portal You can access and update from your manage portal anywhere you have a web connection, from any device with a web browser.

Here is where you post incidents and maintenance. Incidents can be created manually, via the control panel or they can be generated automatically, by integrating with your monitoring tools. From the control panel, you will also be able to customise your hub.

Subscribers

Much like a blog needs subscribers to get any traction so does your StatusHub.  By having your customers and employees subscribe to your StatusHub, you can empower them, so they get immediate notifications the moment you update your hub.

Through these subscriptions, they can choose whether they want to be notified via email, SMS or Webhook integration. This gives your customers and employees to stay up to date with the status of your services 24/7/365. Instead of wondering what is going on, every time you update your hub, notifications will be sent to them in a way that you can be sure they will always read them. Now your customers and employees will always know the status of your services.
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